Junior Customer Care Agent - English Speaking

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Our client, a leading Internet Betting company is currently seeking to employ English speaking Customer Service Agents to join their Malta-based operation.

In this role you will be responsible for assisting and liaising with customers via telephone, live chat, e-mail and social media. You will be required to listen attentively to gather all relevant information in order to assess and determine possible causes and solutions whilst ensuring customer satisfaction throughout. You will need to ensure that clients’ requests are met and addressed within the Company’s framework of quality policies and standards.

The role calls for a person holding a passion for customer service with excellent communication skills in English, both verbal and written. Previous experience working in a customer service set-up will be considered an asset. This role is on a shift basis between 6:30 am - 3:30 am including weekdays and weekends.

Temporary for 3 months. Job Code: MT 6981/17

Written by

KONNEKT

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